NHTSA Complaint #11383685 — 2017 TESLA MODEL S

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT issue reported to NHTSA

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Complaint Details

ODI Number	11383685
Vehicle	2017 TESLA MODEL S
Component	EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Date of Incident	October 26, 2020
Date Filed	December 16, 2020
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING, THE MEDIA CONTROL UNIT SCREEN WENT BLANK. THE CONTACT STATED THAT WHILE IN REVERSE, THE BACK OVER PREVENTION CAMERA FAILED TO DISPLAY ANY IMAGES. THE CONTACT REBOOTED THE COMPUTER FOR THE SCREEN TO DISPLAY THE IMAGES. THE CONTACT CALLED THE MANUFACTURER AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

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