NHTSA Complaint #11388169 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11388169
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	December 27, 2020
Date Filed	January 14, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY 2020 SUBARU OUTBACK HAD ITS WINDSHIELD CRACKED WHILE TRAVELING ON A TEXAS HIGHWAY (SOUTH PADRE - AUSTIN) ON DEC 27, 2020. THE CRACK STARTED SMALL AND GREW QUICKLY OVER THE COURSE OF THE TRAVEL TO ALMOST 20 INCHES. THE WINDSHIELD HAD TO BE REPLACED, WHICH WAS EXPENSIVE, CONSIDERING THE EYESIGHT SAFETY SYSTEMS NEEDED TO BE RECALIBRATED. I HAVE TRAVELED OVER 200K MILES IN THE US IN MULTIPLE CARS BUT NEVER EXPERIENCED A CRACKED WINDSHIELD THAT HAPPENED SO QUICKLY AND SPONTANEOUSLY AS IT HAPPENED ON THE SUBARU OUTBACK. I UNDERSTAND THAT THIS COULD BE A ONE-OFF EXPERIENCE BUT READING MORE ABOUT THE PENDING LAWSUIT ON DEFECTIVE WINDSHIELDS MADE ME SUBMIT THIS COMPLAINT.

Related Complaints for the 2020 SUBARU OUTBACK

Other VISIBILITY/WIPER Complaints

#11659737 — May 8, 2025 — I am on my third windshield in les than a year. The tiniest pebble will crack the windshield, or sudden changes to we...

#11627386 — November 25, 2024 — Windshield cracked from a rock chip. Within 1 day, the crack had expanded to 12 inches across the windshield.

#11624532 — November 11, 2024 — Problem component: exterior mirror on driver side It was raining, I was driving, I heard what sounded like a loud exp...

#11611877 — August 30, 2024 — I have 2020 Subaru Outback and have had 14 windshield replacements/repairs. The windshield has spider cracked out of ...

#11606327 — August 4, 2024 — We are on our 3rd broken windshield in 3 years. We do not drive the car very often or drive any extreme ways. This i...

Recent Complaints for the 2020 SUBARU OUTBACK

#11719700 — POWER TRAIN — February 22, 2026 — I'm writing to request assistance with my recall. This recall was first reported to the local dealership over one ye...

#11718035 — FUEL/PROPULSION SYSTEM — February 14, 2026 — No warning lamps or messages. A driver in a pickup truck behind me came up close and signaled me to pull over. He go...

#11714318 — POWER TRAIN — January 29, 2026 — On December 28, 2025, my 2020 Subaru Outback lost the ability to engage any gear (Drive, Reverse, or otherwise) while...

#11713606 — AIR BAGS — January 27, 2026 — I am reporting a safety-related defect involving the Supplemental Restraint System (SRS) on my 2020 Subaru Outback wi...

#11710788 — ELECTRICAL SYSTEM — January 13, 2026 — The contact owns a 2020 Subaru Outback. The contact stated that while driving 65 MPH on the highway, the contact was ...