NHTSA Complaint #11387880 — 2014 FORD TAURUS FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11387880
Vehicle	2014 FORD TAURUS
Component	FUEL/PROPULSION SYSTEM
Date of Incident	December 28, 2020
Date Filed	January 13, 2021
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

THE FUEL PUMP CONTROL MODULE IS FAILING, WHICH IS CAUSING THE ENGINE TO NOT START AND OR KEEPS STALLING WHEN TURNING THE KEY. MY MECHANIC GAVE ME THE RECALL AND DIRECTED ME TO MY NEAREST FORD DEALERSHIP, BUT WHEN GIVEN THE VIN NUMBER THEY SAID THERE IS 0 RECALLS ON MY VEHICLE. THEREFOR THIS RECALL IS VIN SPECIFIC AND WILL NOT COVER MY REPAIRS. THE MECHANIC DID AGREE THIS IS A PROBLEM WITH THE MAKE AND MODEL BUT NOT SPECIFIC TO MY VEHICLE. UPSETTING AND CONFUSED WHY MY VEHICLE IS NOT INCLUDED IN THIS RECALL.

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