NHTSA Complaint #11695255 — 2014 FORD TAURUS

The rearview camera system intermittently fails to display an image when the vehicle is shifted into reverse. At times, the screen remains black or frozen instead of showing the live rear view. The camera and wiring are still installed and available for inspection upon request. When the rearview camera fails, I cannot see behind the vehicle while reversing. This creates a risk of collision with objects, other vehicles, or pedestrians—particularly in driveways, parking lots, or areas where children or pedestrians may be behind the car. The lack of a working camera significantly reduces rear visibility and situational awareness. The issue occurs intermittently, and while I have experienced it multiple times, it has not yet been officially diagnosed or confirmed by a dealer or service center. However, I have learned that similar camera failures have been recalled for the same make and model from 2015–2025, which suggests the 2014 model may also be affected by the same defect. No, the vehicle has not yet been inspected by the manufacturer, police, or insurance representatives specifically for this issue, but it is available for inspection if needed. There were no warning lamps, error messages, or prior indications before the failure. The issue began occurring a month ago and has continued intermittently since then without warning.