NHTSA Complaint #11387734 — 2016 DODGE JOURNEY SEATS

Complaint Details

ODI Number	11387734
Vehicle	2016 DODGE JOURNEY
Component	SEATS
Date of Incident	January 9, 2021
Date Filed	January 12, 2021
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I I SAT DOWN IN THE PASSENGERS SEAT AND ADJUSTED THE SEAT BACK. WHEN I LEANED BACK THE HEAD SNAPPED OUT WITH A DEGREE OF FORCE AND HIT ME IN THE BACK OF THE HEAD. IT APPEARS TO BE BROKEN AS IT WILL NOT GO BACK IN TO PLACE AND REMAIN THERE. THE CAR WAS IN PARK AT THE TIME AND WAS NOT HIT OR BUMPED BY ANOTHER VEHICLE.

Related Complaints for the 2016 DODGE JOURNEY

Other SEATS Complaints

#11688005 — September 17, 2025 — I opened my car door to get in and found that that head rest was completely popped out. It was not in that condition ...

#11687192 — September 14, 2025 — Head rest deployed out of no where and we can’t reset it.

#11686440 — September 10, 2025 — While returning from a shopping trip with my mom the passenger headrest broke/exploded? It caused several small plast...

#11679457 — August 8, 2025 — After coming home and parking the car in the driveway, went out with my son and noticed the passenger headrest had be...

#11661709 — May 18, 2025 — I got in my car yesterday and the headrest of my driver's seat popped open. I am aware that they're was a class actio...

Recent Complaints for the 2016 DODGE JOURNEY

#11717520 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — February 12, 2026 — The rear view camera has become unreliable. It sometimes flickers. It sometimes is upside down. It is sometimes gr...

#11717106 — AIR BAGS — February 10, 2026 — Air bags did not deploy during an mvc

#11713647 — ENGINE AND ENGINE COOLING — January 27, 2026 — The contact owns a 2016 Dodge Journey. The contact stated that while driving 35-40 MPH, the engine started overheatin...

#11713647 — POWER TRAIN — January 27, 2026 — The contact owns a 2016 Dodge Journey. The contact stated that while driving 35-40 MPH, the engine started overheatin...

#11712331 — POWER TRAIN — January 21, 2026 — I had to have my engine replaced Dan Cummins didn’t put the bolts back into my transfer case which caused me to need ...