NHTSA Complaint #11387664 — 2017 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11387664
Vehicle	2017 KIA SOUL
Component	ENGINE
Date of Incident	January 8, 2021
Date Filed	January 12, 2021
Mileage	94,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

IT WAS TIME FOR MY SECOND 5000 MILE OIL CHANGE ON AN ENGINE REPLACED IN JULY 2020. I GO IN, AND THEY TELL ME I NEED A DIAGNOSTIC DUE TO OIL ALL OVER THE UNDER CARRIAGE. I REFUSE BECAUSE THIS ENGINE HAS A WARRANTY AND IS 6 MOS. OLD. THEY CHANGE THE OIL, INJECT DYE INTO IT AND TELL ME TO COME BACK IN 500 MILES. I GO BACK ON TUESDAY AND THEY TELL ME THE CRANKSHAFT SENSOR IS DRY ROTTED AND LEAKING OIL AND IT WILL BE 400.00. WHY WAS IT NOT CHANGED? I STILL TO THIS DAY HAVE NEVER HAD A CHECK ENGINE LIGHT OR LOW OIL LIGHT COME ON. WHY WON'T KIA STAND BEHIND THEIR PRODUCTS? WHY WON'T YOU DO SOMETHING ABOUT IT?

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