NHTSA Complaint #11387127 — 2018 FORD EXPEDITION

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11387127
Vehicle	2018 FORD EXPEDITION
Component	SUSPENSION
Date of Incident	September 25, 2019
Date Filed	January 8, 2021
Mileage	21,411 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

FRONT STRUTS ARE LEAKING AT 38,000 MILES. VEHICLE WAS NEVER TAKEN OFF ROAD. DRIVER IS MILD AT USE OF VEHICLE. FEEL THAT THE STRUTS SHOULD NOT FAIL BEING THIS NEW OF VEHICLE AND LOW MILEAGE. REPLACEMENT OF THIS PART TAKES TIME TO RECEIVE, THERE ARE BACKORDERS. IS THERE A DEMAND FOR THIS PART THROUGH THE COUNTRY THAT THERE MAY BE A LARGER PROBLEM WITH THIS PART WHICH CONTROLS THE STABILITY OF THE VEHICLE. IS FORD TRYING TO SWEEP UNDER THE RUG A PART PROBLEM WHICH WOULD REQUIRE ANOTHER RECALL. INCIDENT WAS REPORTED TO FORD BUT THEY SAID IT IS NOT COVERED BY BUMPER TO BUMPER WARRANY.

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