NHTSA Complaint #11386810 — 2017 HONDA CIVIC

MY SON AND I PURCHASED A CERTIFIED PRE-OWNED 2017 HONDA CIVIC SEDAN ON DEC 3RD FROM HONDA OF LISLE IL. THE CAR WAS PURCHASED WITH 22,100 MILES. MY SON WAS DRIVING ON DEC 10TH AND STOPPED FOR GAS FOR THE FIRST TIME. HE GOT BACK IN THE CAR AND STARTED IT UP. HE NOTICED THE ENGINE LIGHT CAME ON. HE IMMEDIATELY CAM HOME AND CALLED FOR AN APPOINTMENT FOR THE NEXT DAY TO HAVE IT CHECKED OUT AT THE DEALER. AS HE WAS DRIVING TO THE DEALER HE GOT ABOUT 1 MILE DOWN THE ROAD WHEN ALL OF A SUDDEN BLACK SMOKE STARTED POURING OUT OF THE ENGINE COMPARTMENT AND THE CAR FROZE UP AND IMMEDIATELY BURST INTO FLAMES. THANKFULLY IT HAPPENED ON A SIDE STREET AS HE WAS SLOWING DOWN FOR A TRAFFIC LIGHT. I HAD IT TOWED TO THE DEALER. EVEN THOUGH THERE IS A LAW THAT THEY NEED TO TAKE IT BACK WITHIN 15 DAYS OR LESS THAN 500 MILES, THEY ESSENTIALLY TOLD ME IT WASN'T THEIR PROBLEM AND I NEEDED TO GET MY INSURANCE INVOLVED. A FIRE INSPECTOR HIRED BY THE INSURANCE COMPANY LOOKED AT THE TOTALED VEHICLE AND SUSPECTED THE FIRE STARTED NEAR THE BATTERY. MY INSURANCE COMPANY INFORMED ME THAT THEY WOULD HAVE TO HAVE A FIRE ENGINEER INSPECT IT AT A COST OF $5,000 THEREFORE THEY WILL NOT PURSUE FURTHER. THIS SHOULD NOT HAVE HAPPENED TO A CERTIFIED CAR WITH 22K MILES. FULL VIDEO HTTPS://YOUTU.BE/TTSVY7ZGMW8