NHTSA Complaint #11386102 — 2006 TOYOTA TUNDRA

JAN. 2, 2021 DEALER (ADVANTAGE TOYOTA OF VALLEY STREAM) REFUSED TO COMPLETE NHTSA RECALL NO. 19V-741. DEALER STATED THAT THEY DO NOT DO RECALL SERVICE ON WEEKENDS. TOYOTA CORPORATE'S RECALL LETTER STATES THAT A LOANER VEHICLE WOULD BE PROVIDED. ADVANTAGE TOYOTA STATES THAT THEY DO NOT HAVE LOANER VEHICLES, REGARDLESS OF WHAT DAY OR TIME I WOULD BE WILLING TO SCHEDULE THE SERVICE APPOINTMENT. DEALER DID NOT OFFER ANY ALTERNATIVE TRANSPORTATION OPTIONS (RIDE HOME, PAID TAXI, ETC.) CONTACTED CORPORATE, ADVISED THAT THE DEALERS ARE PRIVATELY OWNED AND TOYOTA INC IS NEITHER AFFILIATED NOR LIABLE FOR DEALERSHIP ACTIONS. TOYOTA RECOMMENDED THAT I PAY OUT OF POCKET FOR THE EXPENSES FOR A RENTAL CAR AND REQUEST REIMBURSEMENT AT A LATER DATE. I THOUGHT IT WOULD BE OF INTEREST TO THE NHTSA THIS EXAMPLE OF TOYOTA'S LACK OF INTEREST TO REMEDY A MANDATED SAFETY RECALL. TOYOTA SENDS MULTIPLE LETTERS INDICATED A SERIOUS SAFETY ISSUE WITH A VEHICLE THEY MANUFACTURED. THEN, DEALERSHIPS MAKE IT DIFFICULT (IF NOT IMPOSSIBLE) TO HAVE THE RECALL SERVICE COMPLETED. TOYOTA THEN EXCUSES ITSELF FROM LIABILITY BY STATING DEALERSHIPS ARE PRIVATELY OWNED. CONVENIENT. FEEL FREE TO CONTACT ME SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS PERTAINING TO THIS MATTER.