NHTSA Complaint #11386072 — 2018 JEEP CHEROKEE

AFTER OWNING MY BRAND NEW 2018 JEEP CHEROKEE FOR A FEW MONTHS, I TURNED ON MY VEHICLE AND THE SERVICE SHIFTER WARNING CAME ON IN MY DASH AND ALL THE LIGHTS ON MY SHIFTER LIT UP. I CALL THE DEALERSHIP AND THEY TOLD ME TO BRING IT IN, SO I TOOK IT AND WHEN I TURNED THE CAR OFF, THE MESSAGE NO LONGER APPEARED. THE DEALERSHIP TOOK THE VEHICLE FOR DIAGNOSTIC TESTING AND IT SAID IT CAME BACK FINE. UPON GETTING MY CAR BACK, IT WAS RANDOMLY SHOWING THE SERVICE SHIFTER MESSAGE AGAIN SO I TOOK IT BACK TO THE DEALERSHIP TWO MORE TIMES FOR THE SAME ISSUE AND THEY STATED THAT THEY COULDN'T DUPLICATE THE ISSUE AND SO NOTHING WAS FIXED. I HAVE NOW OWNED THE VEHICLE FOR 3 YEARS AND THEY REFUSE TO FIX THE STILL APPEARING ISSUE. NO CHECK ENGINE LIGHT APPEARS BUT I FEAR THAT WHATEVER IS CAUSING THE WARNING TO APPEAR MAY CAUSE ISSUES. I HAVE READ THAT MANY MANY OTHERS HAVE HAD THE SAME ISSUE AND THE DEALERSHIP WOULDN'T DO ANYTHING. ALL THREE TIMES I TOOK MY VEHICLE IN, IT WAS UNDER WARRANTY AND THEY WOULDN'T DO ANYTHING.