NHTSA Complaint #11385771 — 2020 FORD RANGER

MY TRUCK(2020 FORD RANGER) HAS FUEL CONTAMINATION IN THE ENGINE OIL. I CHANGED THE OIL FOR THE FIRST TIME WHEN THE TRUCK HAD 860 MILES ON IT. THE OIL REEKED OF GASOLINE WHEN I CHANGED IT. I SENT THE OIL INTO BLACKSTONE FOR ANALYSIS AND THE RESULTS SHOWED A 4.3% FUEL DILUTION OF THE OIL, WHICH ACCORDING TO THE COMPANY IS A CAUTIONARY LEVEL. THEY ALSO STATED THE OIL VISCOSITY WAS LOW AND PROBABLY DUE TO FUEL DILUTION. I OPENED A FORD CUSTOMER COMPLAINT (CAS-29025613) AND TOOK IT TO DEALER. THE DEALER INSPECTED THE VEHICLE AND SAID NOTHING IS NEEDING REPAIR AT THIS TIME. NO TSB'S ARE LISTED FOR THIS COMPLAINT. THE DEALER SAID THEY TRIED CALLING FORD TO UPDATE THE COMPLAINT CLAIM WITH THEIR FINDINGS BUT COULDN'T DO SO BECAUSE WAS ALREADY CLOSED! VERY FRUSTRATING. THERE ARE SEVERAL OTHER FORD RANGER OWNERS (ON RANGER5.COM FORUMS) WHO ALSO COMPLAIN OF HAVING FUEL DILUTION IN THEIR OIL AND FORD HAS YET TO TAKE THEM SERIOUSLY AND INVESTIGATE THE ROOT CAUSE.