NHTSA Complaint #11385417 — 2013 CHRYSLER 200

IN JULY 2019, MY 2013 CHRYSLER 200, THAT I PURCHASED BRAND NEW IN 2014 JUST STOPPED. WOULDN'T GO FORWARD OR BACKWARD. I WAS STUCK IN THE MIDDLE OF THE ROAD ON A STEEP HILL. I WENT FROM 45 MPH TO NOTHING WITHOUT ANY WARNING. NO WARNING LIGHTS EVER CAME ON AND THE CAR WASN'T ACTING ANY DIFFERENT THAN IT HAD THE MILLION TIMES I HAD TAKEN IT TO THE DEALERSHIP FOR IT BEING JERKY WHEN TAKING OFF. THEY REPEATEDLY TOLD ME THERE WERE NO ISSUES FOUND AND THE CAR WAS FINE. I WAS AND STILL AM THE SOUL OWNER OF THIS CAR THAT DIDN'T EVEN HAVE 85,000 MILES ON IT. I SPOKE WITH CHRYSLER SEVERAL TIMES ABOUT MY WARRANTY AND THE NOW BAD TRANSMISSION. THEY TOLD ME TO TAKE IT TO THE CLOSEST CHRYSLER DEALERSHIP. WHICH I HAD IT TOWED THERE SINCE THE CAR WAS NO LONGER DRIVABLE. I WAS CONTACTED A FEW DAYS LATER BY THE SERVICE DEPARTMENT TELLING ME IT WAS, IN FACT THE TRANSMISSION AND WOULD NEED A NEW TRANSMISSION. THIS CAR WAS OUT OF WARRANTY BY 30 DAYS GIVE OR TAKE AND WAS STILL UNDER WARRANTY BY MILES. BUT SINCE IT'S AN EITHER-OR WARRANTY, I WAS NOW OUT OF A CAR THAT I HAD PAID ALMOST $30,000 FOR, UNLESS I WANTED TO GO IN HALF WITH CHRYSLER AND PAY THEM AN ADDITIONAL $2113.44 TO REPLACE OR FIX THE CURRENT TRANSMISSION. THE TRANSMISSION IS A CLOSED TRANSMISSION BUT DIDN'T REQUIRE ANY SERVICE UNTIL 96,000 MILES PER THE OWNER'S MANUAL. HAD I HAD, MY THEN 9-MONTH-OLD GRANDSON WITH ME WHEN THE CAR WENT FROM 45 MPH TO NOTHING AND A VEHICLE HAD BEEN BEHIND ME, WE BOTH COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED. THE CAR NEVER GAVE ANY WARNING THAT THERE WAS AN ISSUE BEFORE THERE WAS AN ISSUE. I FIND THIS COMPLETELY UNSATISFACTORY AS A PARENT, NANA, AND QUITE FRANKLY A HUMAN. HAD I KNOWN OF THIS WEBSITE WHEN THIS HAPPENED, I WOULD HAVE REPORTED IT THEN! HOPE YOU ARE ABLE TO MAKE THIS KIND OF SITUATION NOT HAPPEN TO SOMEONE ELSE.