NHTSA Complaint #11384967 — 2019 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11384967
Vehicle	2019 JEEP CHEROKEE
Component	ENGINE
Date of Incident	September 4, 2020
Date Filed	December 26, 2020
Mileage	15,918 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

JEEP ENGINE SHUT OFF WHILE ON MOTION ON CITY STREET AND DRIVING AT LOW SPEED THIS HAPPENED TWICE EARLY ON MORNING THERE WAS NO TRAFFIC SO WIFE JUST STIRRED TO THE SIDE AND RESTART THE JEEP. I CALL JEEP AND THEY CHECK IT AND SAY THAT THE ENGINE WAS LOW ON OIL AND THAT WAS THE RESON IT SHUT OFF.THEN BLAMED ME FOR NOT TAKING THE JEEP TO CHANGE THE OIL AT 3000 MILES, BUT THE SAME DEALER HAD TALL ME TO CHANGED EVERY 5000 MILES. AN OIL COMSUMSION TEST STARTED AND SO FAR IT SHOWS THAT IT CONSUMED 1 QUARTER OF OIL ON 1300 MILES , DEALER RECOMEND A SECOND OIL COMSUMSION TEST.

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