NHTSA Complaint #11383635 — 2014 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11383635
Vehicle	2014 FORD FUSION
Component	POWER TRAIN
Date of Incident	December 6, 2020
Date Filed	December 16, 2020
Mileage	250,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TRANSMISSION SHIFT CABLE BUSHING FAILED. CAR WAS IN 'REVERSE'. BRAKE APPLIED AND CAR SHIFTED TO DRIVE. WHEN BRAKE WAS RELEASED THE CAR DROVE BACKWARDS AND REMAINED IN REVERSE. BRAKES WERE IMMEDIATELY APPLIED AND CAR SHIFTED TO PARK. WHEN BRAKE WAS RELEASED, CAR AGAIN DROVE BACKWARDS, REMAINING IN REVERSE. BRAKES APPLIED AND CAR WAS TURNED OFF. DASH STILL INDICATED CAR WAS IN REVERSE, BUT SHIFTER WAS IN PARK. PARKING BRAKE APPLIED. CAR WOULD NOT START AGAIN BECAUSE TRANSMISSION WAS STUCK IN REVERSE. DESPITE RECALL # 19S16, MY VIN# IS NOT LISTED, DESPITE AN IDENTICAL PROBLEM. DEALER REFUSED SERVICE UNDER RECALL, AND REPAIRS NEEDED TO BE DONE OUT-OF-POCKET. CAR WAS SERVICED AT AMERICAN TIRE AND AUTO. LLC, 426 U.S. 206 #1, HILLSBOROUGH, NJ. (908) 281-7500 FAILURE OF THE TRANSMISSION SHIFT CABLE BUSHING WAS CONFIRMED.

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