NHTSA Complaint #11383611 — 2020 FORD ESCAPE

PURCHASED A 2020 FORD ESCAPE ON 10-31-2020. ON 11-23-20-11-24-20 I GOT MESSAGES ABOUT THE TRANSMISSION AND MY WIFE COULDN'T PUT THE CAR IN REVERSE AFTER GOING TO THE STORE. TOOK THE CAR TO THE DEALER THEY DIDN'T EVEN CHECK THE TRANSMISSION ONLY THE ENGINE AND COMPUTER SYSTEM. ENDED UP BACK IN THERE THE SAME DAY 5 TIMES BECAUSE THE ANTI CRASH AND BRAKE SYSTEMS WASN'T WORKING. THE SERVICE TECH THEN DROVE IT AROUND THE CORNER 5 DIFFERENT TIMES TO GET THE COMPUTER SYSTEM TO KICK IN. EIGHT DAYS LATER 12-4-20 I GET STUCK IN MY FRIENDS DRIVEWAY. THE CAR WOULDN'T GO IN REVERSE. FINALLY IT DID AFTER 20 MINUTES. I TAKE THE CAR BACK AND IT NEEDS A NEW TRANSMISSION. THE COMPUTER SYSTEM AND POWER TRAIN, CRASH ASSISTANCE, ANTI COLLISION SYSTEM WASN'T WORKING EITHER. THEY HAD JUST RECEIVED THE VEHICLE ON 10-27-20. THE CAR WAS PICKED OUT FOR ME BY THE SALES REP AND IT WASN'T FROM OFF THE LOT IT WAS IN THE BACK. I TRULY BELIEVE THEY KNEW THE WHOLE CAR WAS BAD. THEY'VE HAD MY CAR SINCE THE 12-4-20 AND I'M STILL RESPONSIBLE FOR IT AND THE LOANER CAR. THE SALES MANAGER AND GENERAL MANAGER TOLD ME I'LL HAVE TO SUE THEM USING THE LEMON LAW OF ANYTHING ELSE GOES WRONG. IT WILL AND THEY KNOW IT. I HAVE SEVERAL REPORTS THAT THE TRANSMISSIONS ON THE 2020 ESCAPE IS ONE OF THE MAIN ISSUES. I ALSO HAVE ALL THE REPORTS SENT TO MY PHONE FROM FORD PASS. I ALSO HAVE A VEHICLE HISTORY REPORT THAT THE BRAKES, POWER TRAIN SYSTEM, AND RESTRAINTS AND DRIVER ASSISTANCE NEEDS REPAIRED ALSO. THIS OCCURRED IN JACKSONVILLE, FLORIDA. ALL THESE ISSUES MAKE THIS VEHICLE UNSAFE FOR ANYONE.