NHTSA Complaint #11383273 — 2019 GMC TERRAIN

BOUGHT THE TERRAIN IN NOV 22ND 2020 AT COVINA CHEVROLET, CALIFORNIA. ON NOV 25TH WANTED TO RESTORE THE CAR STEREO BECAUSE THE SETTINGS WOULD NOT DELETE DATA SAVED AND IT WOULDN'T CONNECT TO MY IPHONE VIA USB. SO I DECIDED TO DISCONNECT THE POSTS FROM THE BATTERY TERMINALS FOR 30 MINUTES. CONNECT BACK THE POSTS TO BATTERY AND CHECK IF THAT DELETE EVERYTHING AND IT DID BUT IT STILL WOULDN'T CONNECT TO MY IPHONE. THAT'S WHEN I NOTICED THAT SRS AND SERVICE ESC MESSAGE CAME ON. THE ABS, AIRBAGS AND STABILITY LIGHTS WERE ON, TURN OFF THE VEHICLE AND TURN IT BACK ON AND DIDN'T FIX THE ISSUE. I MADE A REPAIR SCHEDULE WHERE I BOUGHT THE VEHICLE AND TILL THIS DAY DEC 13TH THEY HAVEN'T FIXED THE ISSUE OR THEIR NOT EVEN TRYING. SERVICE ADVISOR ADVISE ME THAT THEY ARE GETTING IN TOUCH WITH A FIELD GM ENGINEER THAT WAS A WEEK AGO. I'M THINKING ITS JUST THE COMPUTER THAT IS FROZEN A MALFUNCTION ABS MODULE CONTROLLER OR A FUSES OR A RELAYS BECAUSE I DROVE THE VEHICLE TO THE DEALER AND HAD NO ISSUE. I LIVE IN OXNARD, CALIFORNIA AND ITS ABOUT 1HR 30MIN FROM THE DEALER. I'M STILL HOPING THAT THEY CAN FIX THE ISSUE BECAUSE I REALLY LIKE THIS VEHICLE. PLEASE HELP GM!!