NHTSA Complaint #11378687 — 2018 FORD ESCAPE

BROUGHT MY VEHICLE IN ON JULY 13TH, 2020 (55,785 MILES) DUE TO A RECALL NOTICE I RECEIVED. THE RECALL WAS FOR A POWERTRAIN REPROGRAMMING DUE TO COOLANT LEAKING INTO THE CYLINDER BORES. REPROGRAMMING WAS PERFORMED ALONG WITH AN OIL CHANGE. ON NOVEMBER 30, 2020 (CLOSE TO 66K MILES) MY CHECK ENGINE CAME ON. TOOK IT TO AUTO ZONE SO THEY COULD READ THE CODE. IT WAS SHOWING MISFIRING ON CYLINDER 3. ON DECEMBER 1ST, I TOOK IT TO MARJENHOFF TRANSMISSIONS (FAMILY FRIEND). HE HOOKED IT UP TO RUN DIAGNOSTICS AND IT SHOWED THAT CYLINDER 3 HAD MISFIRED OVER 100 TIMES. ALSO, MY COOLANT WAS SUPER LOW. I PICKED IT UP DECEMBER 3RD AND WAS TOLD TO KEEP AN EYE ON MY COOLANT LEVEL UNTIL I GET IT TO THE DEALERSHIP ON DECEMBER 7TH. ENDED UP HAVE TO TOP OFF MY COOLANT ON THE 5TH. DROPPED IT OFF AT AUTONATION FORD ON THE 7TH TO HAVE THEM RUN DIAGNOSTICS ON WHAT I STATED WAS HAPPENING. RESULTS DID END UP COMING BACK THAT THE EXACT PROBLEMS THAT WERE STATED IN THE RECALL IS WHAT WAS HAPPENING WITH MY VEHICLE. I WAS TOLD THAT I WOULD NEED MY SHORT BLOCK REPLACED. SINCE I WAS NO LONGER UNDER POWERTRAIN WARRANTY THEY WOULD NOT BE ABLE TO COVER THE COST. SHE THEN TOLD ME THAT SHE REACHED OUT TO FORD TO SEE IF THEY WOULD COVER THE COST IN FULL OR OFFER AN AMOUNT TOWARDS THE REPAIR. IT'S DECEMBER 9TH AND IM WAITING TO HEAR BACK. I FEEL THAT I AM NOT RESPONSIBLE FOR THIS REPAIR EVEN THOUGH I AM OUT OF WARRANTY DUE TO IT BEING A FACTORY DEFECT. THIS SHOULD HAVE NOTHING TO DO WITH WARRANTY.