NHTSA Complaint #11378389 — 2019 HONDA RIDGELINE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11378389
Vehicle	2019 HONDA RIDGELINE
Component	ELECTRICAL SYSTEM
Date of Incident	December 5, 2020
Date Filed	December 7, 2020
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHILE DRIVING INFO MANAGEMENT SYSTEM STOPS WORKING, FREEZES THEN GOES BLANK. LOSE ALL DIGITAL INDICATIONS ON DRIVERS DISPLAY AND NAV CUES. WOULD BRIEFLY FLASH EVERY FEW SECONDS AS THOUGH IT WAS TRYING TO RESTART. HAS DONE THIS TWICE NOW IN A NEW TRUCK OF ONLY 26K MILES. THIS OCCURRED IN MOTION AND PERSISTED UNTIL THE VEHICLE WAS TURNED OFF AND RESTARTED. DEALER SAYS WITHOUT A 'CODE' THEY CANNOT DO ANYTHING. EXTREMELY DANGEROUS LOSS OF INFO WHILE DRIVING.

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