NHTSA Complaint #11662051 — 2019 HONDA RIDGELINE

2019 Honda Ridgeline alarm started going off at random times. This is a safety concern because it causes drain on battery and could affect vehicles ability to operate . The part is the keyless entry unit located behind glove box. I had to go out to check the car in the middle of the night several times. This part has been reported and listed here under bulletin SB-21-055. Honda offered extended warranty and fixed some vehicles as reported by some Ridgeline owners. This random alarm was reported by 86 Ridgeline owners according to Ridgeline owners club. The repair cost me $957 including a $287 charge for labor- according to the NHSTA bulletin SB 21-055 labor should be .03 to .08 hours to repair - beware of over charge for labor. Courtesy Honda of Palm Harbor Fl. Offered $100 off when informed of the keyless entry unit history. I escalated to American Honda who offered nothing, not even goodwill discount. This is the keyless entry unit for bind Ridgeline and Pilots. There is a documented issue with this part (SB 21-055) it’s a safety concern considering the draw on battery power not to mention where you are when the alarm starts blaring. This part has a known history of being faulty, has been documented with NHSTA (SB 21-055) Ridgeline Owners Club has 86 different entries for that part alone and could effect lighting and driver assist functions considering the draw on battery power. The alarm goes off without warning or indication and happens randomly.