NHTSA Complaint #11378275 — 2012 HYUNDAI SANTA FE

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING 50 MPH, THERE WAS AN ABNORMAL SOUND AND THE VEHICLE HESITATED TO ACCELERATE ABOVE 35 MPH. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY, TURNED OF THE VEHICLE, AND HAD THE VEHICLE TOWED TO THE RESIDENCE. AN INDEPENDENT MECHANIC WAS CONTACTED AND ARRIVED AT THE RESIDENCE TO INSPECT THE VEHICLE. THE CONTACT WAS INFORMED THAT THERE WAS AN INTERNAL FAILURE WITHIN THE ENGINE. THERE WERE NO LEAKS FOUND BY THE MECHANIC. STERLING MCCALL HYUNDAI (10505 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 981-4400) WAS CONTACTED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) AS POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE FAILURE MILEAGE WAS UNKNOWN.