NHTSA Complaint #11377956 — 2020 HYUNDAI KONA

DEALERSHIP HAS HAD MY 2020 KONA SINCE NOVEMBER 12, 2020..SECOND TIME IN FOR SERVICE ON VEHICLE SAME ISSUE, FIRST TIME I WAS TOLD LOUD TICKING NOISE COMING FROM MOTOR WAS NORMAL. BROUGHT BACK AGAIN SECOND TIME AS NOISE WAS GETTING LOUDER, EVEN SENT THEM NOISE VIDEOS OF SOUND, THEY COULD NOT LOCATE AN ISSUE AT FIRST HAD HYUNDAI TECH ASSISTING THEM. FINALLY GOT A RESPONSE FROM THE SERVICE REP TOM WEEK LATER (LAST TIME ANY COMMUNICATION) AT DEALERSHIP SAID THERE IS DEFINITELY ISSUE WITH MOTOR AND NOW HYUNDAI MOTOR CORPORATION AS WELL AS TECH AND DEALERSHIP ARE INVOLVED MAY REPLACE MOTOR. I HAVE NOT HEARD ANYTHING IN 2 WEEKS, LEFT VOICEMAIL FOR SERVICE SHOP MANAGER ON 11/23/2020, I NEVER RECEIVED CALL BACK. DROVE PAST DEALERSHIP TODAY 12/4/2020 AND CAR WAS IN PARKING LOT, I DRIVE PAST NEARLY 3 TIMES A WEEK THIS IS FIRST TIME I HAVE SEEN IT OUTSIDE SINCE DROPPING VEHICLE OFF. THIS IS MY SECOND REPORT ON THIS SITE. TICKING ENGINE NOISE NEVER STOPS, DRIVING, PARK, SITTING IDLE IN DRIVE.