NHTSA Complaint #11377883 — 2019 VOLKSWAGEN TIGUAN AIR BAGS

Complaint Details

ODI Number	11377883
Vehicle	2019 VOLKSWAGEN TIGUAN
Component	AIR BAGS
Date of Incident	October 30, 2020
Date Filed	December 4, 2020
Mileage	37,997 miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNED A 2019 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, WHEN A VEHICLE IN FRONT SUDDENLY STOPPED CAUSING THE CONTACT TO REAR END THEIR VEHICLE. THE VEHICLE'S FORWARD COLLISION PREVENTION SYSTEM HAD FAILED TO ALERT THE CONTACT THAT THERE WAS A VEHICLE IN FRONT. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED. THE VEHICLE WAS DEEMED TOTALED. THE CONTACT DID RECEIVE ABDOMINAL, CHEST, AND BACK INJURIES. MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT FILED. THE VEHICLE WAS TAKEN TO THE DEALER (HENDRICK VOLKSWAGEN OF CONCORD LOCATED AT 7500 HENDRICK AUTO PLAZA NW, CONCORD, NC 28027; (704) 743-4110) WHO WERE MADE AWARE OF THE FAILURE, HOWEVER, THE MANAGER HAD CONTACTED THEM BACK AS PROMISED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AN OPENED A CASE REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 37,997.*DT*JB

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