NHTSA Complaint #11377736 — 2011 FORD ESCAPE

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11377736
Vehicle	2011 FORD ESCAPE
Component	FUEL/PROPULSION SYSTEM
Date of Incident	July 12, 2019
Date Filed	December 3, 2020
Mileage	64,210 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AK

Consumer Description

RECEIVED NOTICE OF RECALL IN DEC 2017, CALLED KENDAL FORD IN ANCHORAGE FOR SCHEDULING OF REPAIR. THE SERVICE DEPARTMENT STATED THAT THEY DID NOT HAVE THE PART NEEDED AND WOULD CALL WHEN IT CAME IN. OCTOBER 2018, CALLED KENDALL AFTER RECEIVING SECOND NOTICE. THE SERVICE DEPT. SAID THEY'D CALL WHEN IT CAME IN. KENDALL FORD SERVICE DEPT. 866-957-4040. THIRD NOTICE RCVD 7/12/2019. CALLED AGAIN AND, TERESA, STATED THEY'D CALL WHEN THE PART CAME IN. THREE YEARS TO GET A PART IS OUTRAGEOUS. THE FORD DEALER HAS DEMONSTRATED BEYOND ANY DOUBT THAT THEY DON'T CARE ABOUT RECALLS, UNABLE TO BE TRUTHFUL, AND HAVE NO CONCERN ABOUT ANYTHING BUT MONEY.

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