NHTSA Complaint #11377530 — 2017 JAYCO FIFTH WHEEL NORTH POINT

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT RV. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE REAR PASSENGER'S SIDE TIRE ON THE TRAILER EXPERIENCED A BLOWOUT. THE CONTACT CALLED ROADSIDE ASSISTANCE HOWEVER, THE MECHANIC WAS UNABLE TO PLACE THE SPARE TIRE ON THE TRAILER DUE A DEFECTIVE GUSSET ON THE TRAILER'S SUSPENSION. THE CONTACT THEN TOOK THE TRAILER TO CAMPING WORLD OF DAVENPORT (14040 110TH AVE, DAVENPORT, IA 52804) WERE HE WAS INFORMED THAT THE RV WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION). THE TRAILER REMAINED IN THE DEALER POSSESSION FOR SIX WEEKS AND WAS RETURNED ONCE THE RECALL AND THE BODY DAMAGE WERE REPAIRED. DESPITE THE RECALL REPAIR, THE FAILURE PERSISTED. THE DEALER CALLED THE CONTACT AND CONFIRMED THAT THE GUSSET BRACKET WAS LOCATED ON THE WRONG SECTION OF THE TRAILER AND THAT THE PART FOR THE REMEDY WOULD NOT BE AVAILABLE UNTIL JANUARY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RV WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.*DT*DT CONSUMER DROPPED THE VEHICLE TO THE DEALER BUT DEALER DID NOT HAVE THE CORRECT PART.*JB THE CONSUMER PROVIDED PICTURES. *TR*DT CONSUMER STATED WRONG PART WAS SENT SECOND TIME THIS HAS HAPPENED.*JB