NHTSA Complaint #11343012 — 2017 JAYCO FIFTH WHEEL NORTH POINT

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE DRIVER'S SIDE FRONT TIRE, DRIVER'S SIDE REAR TIRE AND THE REAR PASSENGER'S SIDE TIRE SIMULTANEOUSLY EXPERIENCED BLOWOUTS. DUE TO THE FAILURE, THE CONTACT INITIALLY LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO SAFELY PULL THE RV OVER TO THE SIDE OF THE ROADWAY. ROADSIDE ASSISTANCE WAS CALLED OUT AND REPLACED THE DRIVER'S SIDE FRONT AND REAR TIRES. THE CONTACT REPLACED THE PASSENGER'S SIDE REAR TIRE ON HIS OWN. THE CONTACT SUBSEQUENTLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION) WHICH HE LINKED TO HIS TIRE FAILURE. THE CONTACT STATED THAT HE EXPERIENCED TIRE FAILURES ON ALL FOUR TIRES PRIOR TO RECEIVING THE RECALL NOTIFICATION. THE CONTACT NOTIFIED THE MANUFACTURER ONCE HE RECEIVED THE RECALL NOTIFICATION AND WAS PROVIDED A LIST OF DEALERS TO CALL FOR ASSISTANCE. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE, NORTH CHARLESTON, SC 29406), THE TRAIL CENTER (5728 DORCHESTER RD, NORTH CHARLESTON, SC 29418), MILES RV CENTER (6056 ASHEVILLE HWY, HENDERSONVILLE, NC 28791) AND WAS INFORMED THAT THE DEALER WAS NOT IN POSSESSION OF THE EQUIPMENT NEEDED TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS GIVEN A CALLBACK AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 3,827.