NHTSA Complaint #11377380 — 2017 DODGE CHARGER

BRAND NEW VEHICLE HAS BEEN BROUGHT TO THE DEALER MULTIPLE TIMES FOR BREAK PROBLEMS AND SUSPENSION PROBLEMS. MORE THAN ONE CERTIFIED DEALER HAVE REPLACED DRUMS, BREAK PADS AND TIE-ROD BUSHING WITHOUT ANY SUCCESS. THE CAR SEVERELY SHAKES AT THE FRONT SUSPENSION SYSTEM WHEN BREAKING, PARTICULARLY AT HIGHWAY SPEEDS AND COMING DOWN HILLS. THE CAR HAS BEEN AT THE CAR DEALER(S) FOR AS LONG AS OVER A MONTH ON MULTIPLE OCCASIONS. A DRUMMING SOUND CAN BE HEAR WHEN VEHICLE IS EXPERIENCING THESE SYMPTOMS. TO THE DEALER'S RESPONSE (FREMONT CDJR) NO PROBLEMS ARE FOUND. LAME EXCUSES I HAVE HEARD FROM THE SERVICE DEPARTMENT: ED MORGA/SERVICE AND PARTS DIRECTOR; [XXX]/SERVICE ADVISOR AND OTHERS STATE THAT THERE ARE NOT PROBLEMS; THAT THE VEHICLE IS TOO HEAVY FOR THIS TYPE OF BREAKING; NOISE WILL GO AWAY ONCE THE PARTS WARM-UP; SERPENTINE BELT AND OTHERS. ON THE OTHER HAND, SERVICE TECHNICIANS SUCH AS [XXX]/SHOP FOREMAN; [XXX]/ SERVICE TECHNICIAN AND OTHERS HAVE DRIVEN THE CAR ALONE WITH ME FOR TESTING; AND CORROBORATING SUCH PROBLEMS TO EXIST. THESE PROBLEMS HAVE BEEN ADDRESSED TO THE DEALER SINCE THE SERVICE ON WITH 18,1403 MILES. VEHICLE HAS NOW 60,123 MILES AND THE PROBLEMS NEVER FIXED. A CARE CASE WAS FILED WITH FORD MOTOR COMPANY WITHOUT ANY SUCCESS (CARE CASE # [XXX]). ALSO THE ELECTRONIC SYSTEM FAILS. ALL DASHBOARD LIGHTS AND COMMANDS LOCK/FREEZE OR DISAPPEAR WITHOUT WARNING, AFFECTING THE VEHICLE'S FUNCTIONALITY. DEALER STATES THAT THIS IS A SOFTWARE UPDATE ISSUE. NEVER GOT IT RESOLVED EITHER. I'M DESPERATELY SEEKING YOUR HELP SINCE I DON'T KNOW WHERE ELSE TO TURN FOR ASSISTANCE. THESE ARE VERY SERIOUS SAFETY CONCERNS THAT THE DEALER HAS TAKING FOR GRANTED. SAFETY CONCERNS THAT MAY AWAIT A TRAGEDY FOR ME AND MY FAMILY AS WELL AS OTHER VEHICLES ON THE ROAD. PLEASE ASSIST. REGARDS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).