NHTSA Complaint #11376922 — 2017 GMC ACADIA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11376922
Vehicle	2017 GMC ACADIA
Component	POWER TRAIN
Date of Incident	November 14, 2020
Date Filed	November 29, 2020
Mileage	95,957 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AT 95,800 MILES THE AUTOMATIC TRANSMISSION FAILED CATASTROPHICALLY. THERE WAS NO WARNING OF THE FAILURE. AFTER STOPPING FOR A BRIEF TIME ON AN INTERSTATE HIGHWAY, UPON RESUMING THE TRIP THE VEHICLE STARED OVER-REVVING AND SEARCHING FOR SHIFTS. WHEN A SHIFT POINT WAS FOUND THERE WAS A LOUD BANGING NOISE WHEN THE GEAR ENGAGED. THE VEHICLE REMAINED DRIVEABLE TO DELIVER TO A REPAIR FACILITY WHERE IT WAS DIAGNOSED AS A COMPLETE TRANSMISSION FAILURE. THE VEHICLE HAS BEEN MAINTAINED METICULOUSLY AND ALL ROUTINE SERVICE WAS PERFORMED BY AUTHORIZED GM DEALERSHIPS.

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