NHTSA Complaint #11376510 — 2017 TESLA MODEL S

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11376510
Vehicle	2017 TESLA MODEL S
Component	VISIBILITY/WIPER
Date of Incident	August 8, 2020
Date Filed	November 27, 2020
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

CENTER DISPLAY FREQUENTLY GOES BLANK OR DOES NOT ACTIVATE FOR SEVERAL MINUTES, WHEN STARTING THE CAR, DISABLING THE DISPLAY THAT SHOWS THE BACKUP CAMERA. THIS HAS OCCURRED MORE THAN 30 TIMES. TESLA SENT A LETTER SAYING OWNERS AFFECTED BY THIS PROBLEM (EMMC FAILURE) ARE ENTITLED TO A FREE REPAIR, YET THEY DECLINED TO REPAIR MY CAR BECAUSE THEIR REMOTE DIAGNOSTICS COULD NOT DETERMINE THAT A PROBLEM EXISTED. ADDITIONALLY, WHEN THIS OCCURS, MOST VEHICLE COMFORT FEATURES ARE DISABLED, INCLUDING CLIMATE CONTROL. IT IS A VERY LARGE DISTRACTION TO THE DRIVER WHEN THE SYSTEM COMPLETELY FAILS LIKE THIS WHILE DRIVING.

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