NHTSA Complaint #11376426 — 2017 HONDA CIVIC

CAR WAS PARKED IN MY GARAGE AND THE ALARM SET ITSELF OFF MULTIPLE TIMES, WHEN I APPROACHED THE CAR IT WAS UNRESPONSIVE TO ANY KEY FOB COMMANDS AND THE DASHBOARD WAS COMPLETELY LIT WITH FLASHING SAFETY FEATURE WARNING LIGHTS, AND AIRBAGS WERE ALSO DISABLED. HAD TO OPEN THE CAR WITH THE MANUAL KEY, SINCE THE CAR WOULD NOT RESPOND TO THE KEY FOB. STARTED THE CAR TO SEE WHAT WAS GOING ON, WHEN I WENT TO TURN IT OFF AGAIN, IT REFUSED AND WOULDN'T TURN OFF. I PROCEEDED TO CALL ROADSIDE ASSISTANCE AFTER MULTIPLE FAILED ATTEMPTS TO GET THE CAR TO RESPOND TO THE KEY FOB AND THEY TURNED THE CAR OFF. TWO DAYS LATER I DROVE CAR TO THE DEALERSHIP, THE WHOLE WAY THERE ALL THE WARNING LIGHTS WERE ON AND ALL THE SAFETY FEATURES WERE DISABLED AND NOT WORKING. DEALERSHIP REFUSED TO COOPERATE OR EVEN ACKNOWLEDGE THE ISSUE AT HAND. TOOK IT TWO TIMES JUST TO BE TURNED AWAY AND TOLD THEY WOULD NOT HELP ME OUT, AS THEY CLAIMED THEY DID NOT FIND ANYTHING WRONG WITH THE CAR, EVEN THOUGH WHEN WE WENT TO PICK IT UP THE VEHICLE WAS STILL NOT WORKING. THE CAR WAS BOUGHT NEW, I'M THE ORIGINAL OWNER, ONLY HAS 14,600 MILES. DEALERSHIP MANAGER TOLD US THAT CORPORATE HONDA COMMANDED HIM NOT TO TOUCH THE VEHICLE AND TO TELL US TO PICK IT UP. DROVE THE CAR BACK STILL BROKEN, WITH ALL SAFETY FEATURES NOT WORKING, WARNING LIGHTS ON, AND THE ALARM CONTINUES TO SET ITSELF OFF. HAD TO DISCONNECT BATTERY AND IT HAS BEEN SITTING IN MY GARAGE UNUSABLE FOR TWO WEEKS NOW, FOR IT IS NOT SAFE TO DRIVE. ATTEMPTED VARIOUS TIMES TO CONTACT CORPORATE HONDA FOR HELP WITH THIS ISSUE, YET THEY REFUSE TO ACKNOWLEDGE WHAT IS GOING ON AND WILL NOT RESPOND. PLEASE HELP, THIS CAR IS UNSAFE AND MUST BE RECALLED. WHAT WOULD IT TAKE FOR HONDA TO OWN UP? IT SEEMS SAFETY IS NOT A CONCERN FOR THEM. IT IS A SAFETY CONCERN FOR THE CAR IS CONTROLLED BY UNRESPONSIVE ELECTRONICS.