NHTSA Complaint #11376396 — 2020 JEEP GLADIATOR

BASE JEEP GLADIATOR RADIO WILL SHORT OUT WITH A LOUD POP WITHOUT WARNING RANDOMLY WHILE IN OPERATION. THE SOUND IS VERY LOUD THAT EMITS FROM THE JEEPS SPEAKERS AND STARTLES YOU ENOUGH YOU COULD MISTAKE IT FOR HITTING SOMETHING OR CAUSE AN ACCIDENT. WHEN IT HAPPENED THE FIRST TIME I NEARLY WENT INTO THE NEXT LANE NOT EXPECTING TO BE BLASTER WITH SOUND. AFTER THE SHORT SOUND THE RADIO DIES, WHEN IT COMES BACK ON IT HAS LOST ALL SETTINGS SUCH AS TIME, STATIONS, PHONE PAIRING. THIS PROBLEM IS WIDESPREAD AND LARGELY SEEMS TO BE IGNORED BY JEEP. THEY REPLACED MY RADIO WHEN IT SHORTED AT THE DEALERSHIP ONCE. NEW RADIO DOES THE SAME EXACT THING, WAS TOLD THE FIRMWARE IS MOST LIKELY DEFECTIVE. THIS HAS BEEN GOING ON IN THE WRANGLER AS WELL SINCE 2018.