NHTSA Complaint #11375877 — 2014 FORD FLEX

SUDDEN ELECTRIC ASSIST STEERING LOSS WHILE DRIVING ON HIGHWAY. VEHICLE EXTREMELY DIFFICULT TO CONTROL, OCCUPANTS IN DANGER OF LOSS OF LIFE FROM CATASTROPHIC CRASH. THIS IS A KNOWN ISSUE TO FORD MOTOR COMPANY. THEY HAVE RECALLED OTHER YEARS OF ELECTRIC ASSIST ON FORD FLEX, HOWEVER NOT 2014. WE WERE NOT AWARE OF THIS EXTREMELY DANGEROUS PART BEING INSTALLED ON OUR FLEX. FORD MOTOR COMPANY DID NOT CONTACT US WITH ANY WARNING OR RECALL. THEY SIMPLY STATED THAT SOME PARTS FROM EARLIER RECALLED MODELS COULD HAVE BEEN ASSEMBLED ON OUR VEHICLE. SINCE THEY KNEW THAT THIS COULD HAVE BEEN ASSEMBLED ON SOME 2014 VEHICLES, THEYSHOULD'VE INFORMED US OF THE SAFETY HAZARD. WE ARE NOT ALONE. THE FORD FLEX OWNERS FORUM IS FULL OF SCARY DETAILS OF OTHER FAMILIES LOSING STEERING ON THEIR 2014 FLEX WHILE DRIVING AT HIGHWAY SPEED. NO ONE SHOULD HAVE TO DIE BECAUSE FORD HAS NOT TAKEN RESPONSIBILITY & ALERTED ITS CUSTOMERS.