NHTSA Complaint #11375807 — 2016 DODGE JOURNEY POWER TRAIN

Complaint Details

ODI Number	11375807
Vehicle	2016 DODGE JOURNEY
Component	POWER TRAIN
Date of Incident	October 21, 2020
Date Filed	November 22, 2020
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE AT A STOP LIGHT VEHICLE STARTED ROLLING BACKWARDS AFTER LIGHT TURNED GREEN. VEHICLE WAS IN DRIVE AND WAS SOMEHOW NOT IN GEAR. HAD TO PLACE IN PARK THEN BACK TO DRIVE SEVERAL TIMES BEFORE IT FINALLY GOT IN GEAR. IT DID THIS SEVERAL TIMES THROUGHOUT THE DAY SO HAD TO GET CAR TOWED. TOOK CAR TO DEALERS AND THEY COULD NOT FIND THE PROBLEM. SUGGESTED WE REPLACE THE ENTIRE TRANSMISSION FOR ALMOST $5,000. THE CAR ONLY HAS 68,000 APPROXIMATELY. CAR WAS PURCHASED BRAND NEW IN 2016. STILL OWE MONEY ON THE VEHICLE AND ENDED UP TAKING THE CAR TO GET THE TRANSMISSION REBUILD ELSEWHERE.

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