NHTSA Complaint #11375414 — 2018 FORD F-150

BACK SINCE 2018-2019 IVE HAD A REOCCURRING PROBLEM WITH MY DOOR LATCHES FREEZING, SPECIFICALLY THE REAR PASSENGER DOOR. I'M VERY, VERY CONCERNED THAT IN THE CASE OF AN EMERGENCY I WILL NOT BE ABLE TO GET MY KIDS OUT OF THE TRUCK. AFTER ABOUT AN HOUR OF DRIVING THE LATCH UNFREEZES AND I'M ABLE TO OPEN THE DOOR. THERE IS NO LONGER A TSB ON THE TRUCK BECAUSE THE ISSUE WAS "FIXED" LAST YEAR (NOV OF 2019). IN FACT THE ISSUE IS NOT FIXED AND MY DOORS FROZE THIS MORNING ON THE WAY TO DROPPING MY KIDS OFF AT SCHOOL. THE DEALERSHIP IS UNABLE TO HELP WITHOUT OUT ME INCURRING OUT OF POCKET EXPENSES (AND RIGHTFULLY SO BECAUSE THIS IS A FORD ISSUE). FORD HAS ALSO NOT STOOD BEHIND ITS VISTA ROOF OPTION (NOT AS BIG OF A SAFETY ISSUE BUT NONETHELESS). THE ROOF GET STUCK AND BANGS OUT OF POSITION LIKE ITS GOING TO BREAK WHILE DRIVING. FORD HAS ONLY "GREASED" THE TRACKS WITHOUT ADDRESS THE REAL ISSUES. I'M DISAPPOINTED IN FORDS LACK OF ATTENTION OR PROACTIVENESS ON THIS DOOR LATCH ISSUES. SOMEONE IS GOING TO GET SERIOUSLY HURT OR KILLED IF THEY CANT EXIT A VEHICLE BECAUSE THEIR LATCH IS FROZEN AND FORD KNOWS ABOUT IT.