NHTSA Complaint #11375201 — 2017 FORD F-350

WHILE DRIVING ON INTERSTATE THE SAID VEHICLE HIT A BUMP OR BAD SPOT IN THE ROAD. THE STEERING WHEEL AND FRONT OF VEHICLE BEGAN TO SHAKE AND VIBRATE EXTREMELY ERRATIC. I IMMEDIATELY HELD ON, LOOKED IN MIRRORS FOR OTHER VEHICLES AROUND ME AND HAD TO HIT THE BRAKES. THE TRUCK HAD TO SLOW DOWN AND IMMEDIATELY GET IT OFF THE ROAD WITHOUT CAUSING AN ACCIDENT. WE HAPPENED TO BE ON A 65MPH HIGHWAY. WITH HAZARD LIGHTS FLASHING WE DID MANAGE TO GET OFF THE MAIN ROAD TO THE SHOULDER. I NEW IMMEDIATELY WHAT IT WAS. MY WIFE WAS WITH ME AT THE TIME AS WELL. WE HAVE OWNED THIS TRUCK SINCE IT WAS BRAND NEW. AT 9000 MILES THE SAME THING HAPPENED. THEN AGAIN AT 16,500, 18,900, 24,440 AND THE MOST RECENT TIME IS 27,500. THIS PROBLEM HAS BEEN ADDRESSED 4 PRIOR TIMES. EACH TIME THEY CHANGE THE STEERING DAMPER AND I GET MY VEHICLE BACK. NOW I AM TOLD I NEED NEW TIRES, A CASTER ADJUSTMENT AND POSSIBLY ANOTHER DAMPER. SURPRISE THE DAMPERS ARE ON BACK ORDER.I'M VERY SURPRISED THERE HAS NOT BEEN A RECALL. LUCKILY I GUESS PEOPLE HAVE NOT BEEN SERIOUSLY INJURED YET. THANK GOODNESS FOR THAT. THIS IS MY THIRD NEW TRUCK FROM FORD. I THINK WE HAVE CERTAINLY SPENT OUR FAIR SHARE OF MONEY WITH THEM. FIX OUR TRUCK SO WE CAN FEEL SAFE WHEN WE PULL OUR CAMPER AROUND THE COUNTRY. THAT'S WHY WE BOUGHT THIS PARTICULAR TRUCK. THANKS FOR READING OUR EXPERIENCE.