NHTSA Complaint #11374730 — 2016 HONDA PILOT

WE HAVE A 2016 HONDA PILOT TOURING. SINCE EARLY 2018 WE HAVE BEEN HAVING ISSUES WITH THE IDLE STOP SYSTEM. THE PROBLEM IS WHEN WE ARE DRIVING AND WE COME TO STOP IN TRAFFIC AT A LIGHT, THE IDLE STOP SYSTEM ENGAGES AND SHUTS THE ENGINE DOWN, LIKE IT IS SUPPOSE TO DO. ONCE THE LIGHT TURNS GREEN FOR TRAFFIC TO MOVE, I RELEASE THE BRAKE AND THE IDLE STOP SYSTEM TRIES TO ENGAGE AND TURN THE ENGINE ON AGAIN, BUT FAILS AND SHUTS THE WHOLE VEHICLE DOWN, INOPERABLE. THE LIGHTS FLASH AND I CANNOT TURN THE CAR ON AGAIN FOR AT LEAST 1 TO 2 MINUTES. VEHICLES ARE HONKING AND TRAFFIC IS BLARING ACROSS US, BUT I CANNOT TURN THE VEHICLE BACK ON. AFTER 2 MINUTES, I CAN RESTART THE VEHICLE BY PUSHING THE BUTTON AND BRAKE AND THEN THE VEHICLE MOVES. THIS IS A SAFETY ISSUE, SINCE YOU NEVER KNOW WHEN IT WIL LOL HAPPEN, BUT IT HAS ALWAYS HAPPENED WHILE IN HEAVY TRAFFFIC OR A BUSY INTERSECTION. IN 2019, I TOOK VEHICLE IN FOR SERVICE, THEY SAID IT WAS A BAD BATTERY. I REPLACED THE BATTERY IN MARCH 2019. THE SAME IDENTICAL PROBLEM STILL CONTINUED TO OCCUR MULTIPLE TIMES. NOVEMBER 10 TOOK THE SAME DEALER, HOWDY HONDA, AUSTIN,TX. THEY AGAIN TOLD ME THE BATTERY WAS READING BAD, BUT I HAD THE BATTERY TESTED AT ANOTHER SHOP AND AT THE PLACE OF PURCHASE, AND THE BATTERY WAS MORE THEN FINE AND TESTED GREAT IN AND OUT OF THE VEHICLE. THE DEALER OF COURSE SAID THEY COULD NOT RECREATE THE ISSUE AND DID NOT SEE ANYTHING WHEN THEY TESTED THE SYSTEM. THEY JUST PAWNED IT OFF ON THE BATTERY, EVEN THOUGH THE BATTERY IS LESS THAN 2 YEARS OLD AND TESTING JUST FINE. THERE IS NO WAY TO PERMANENTLY DISABLE THE SYSTEM AND IF I FORGET TO PUSH THE IDLE STOP DISENGAGE BUTTON EVERY TIME I START THE VEHICLE, I COULD END UP ON THE ROAD IN THE MIDDLE OF TRAFFIC AND SOME DRIVER DECIDES NOT TO PAY ATTENTION AND RUN INTO ME AND MY DISABLED VEHICLE. THIS IS UNACCEPTABLE AND SUCH A HAZARD AND HONDA DOES NOT SEEM TO CARE.