NHTSA Complaint #11374630 — 2020 RAM 2500 UNKNOWN OR OTHER

Complaint Details

ODI Number	11374630
Vehicle	2020 RAM 2500
Component	UNKNOWN OR OTHER
Date of Incident	November 13, 2020
Date Filed	November 14, 2020
Mileage	25 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

2020 RAM 2500 PURCHASED BRAND NEW. I ALONG WITH MANY OTHERS FROM FORUMS AND OTHER GROUPS ARE HAVING A ISSUE WITH THE REMOTE/REMOTE START. THE REMOTE START WORKS FINE, BUT ONCE THE TRUCK IS REMOTE STARTED AND RUNNING AND YOU ATTEMPT TO UNLOCK THE VEHICLE TO ENTER, IT WON'T UNLOCK. I HAVE HAD THIS HAPPEN NUMEROUS TIMES AND HAVE ACTUALLY HAD TO USE THE PHYSICAL KEY TO OPEN THE TRUCK WHEN IT IS REMOTE STARTED. I HAVE TRIED BOTH REMOTES AND IT HAS THE SAME ISSUE SO IT CAN'T BE THE REMOTES. SOMETIMES YOU CAN HOLD THE UNLOCK BUTTON DOWN FOR APPROXIMATELY 5 SECONDS AND IT UNLOCKS MOST OF THE TIME IT DOESN'T.

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