NHTSA Complaint #11374357 — 2009 FORD FLEX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11374357
Vehicle	2009 FORD FLEX
Component	ENGINE
Date of Incident	August 12, 2020
Date Filed	November 12, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 55 MPH, THE VEHICLE SHIFTED INDEPENDENTLY INTO NEUTRAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER PULLED OVER ON THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND DRIVEN TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SAFFORD FORD LINCOLN OF SALISBURY LOCATED AT 1902 N SALISBURY BLVD, SALISBURY, MD 21801, (443) 210-4835, AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACED ALONG WITH A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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