NHTSA Complaint #11374355 — 2002 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11374355
Vehicle	2002 FORD ESCAPE
Component	SUSPENSION
Date of Incident	November 10, 2020
Date Filed	November 12, 2020
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

VEHICLE WAS IN MOTION ON THE HIGHWAY WHEN HEARD A LOUD BANG WHEN HITTING A BUMP. STEERING BECAME ALMOST IMPOSSIBLE BUT WAS ABLE TO SAFELY GET OFF THE HIGHWAY AND TO A SHOP. UPON INSPECTION, THE SUB-FRAME ON THE PASSENGER SIDE HAD BROKEN AND WAS HANGING 6 INCHES LOWER THAN IT SHOULD. UPON CALLING FORD, I WAS TOLD THE VEHICLE HAD ALREADY BEEN SERVICED FOR THE RECALL FOR THE ROTTING, WITCH I QUESTIONED AND GOT NON ANSWERS AND WAS TOLD THEY COULD DO NOTHING FOR ME, EVEN THOUGH THERE WAS A RECALL ON THE SUB-FRAME FOR THE EXACT ISSUE I AM CURRENTLY EXPERIANCING.

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#11243003 — August 10, 2019 — WHILE IN MOTION, THE LOWER CONTROL ARM SEPARATED FROM THE SUBFRAME DUE TO CORROSION. I LOST STEERING BUT WAS ABLE TO ...

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