NHTSA Complaint #11676792 — 2002 FORD ESCAPE

The contact owns a 2002 Ford Escape. The contact stated that while shifted in park(P), the key failed to release while the engine was running. The contact drove to a local O'Reilly's where one of the employees was able to remove the key from the ignition. The failure had gotten progressively worse. The vehicle was diagnosed, and it was determined that the ignition lock cylinder had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 227,000.