NHTSA Complaint #11373946 — 2018 RAM 3500

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHOOK AND VIBRATED WHILE EXCEEDING 65 MPH. THE VEHICLE WAS TAKEN TO ALL AMERICAN CHRYSLER DODGE (8802 E HIGHWAY 84, SLATON, TX 79364, (806) 828-7155) WHERE THE WHEELS AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DRIVELINE AND REAR AXLE WERE INSPECTED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND SCHEDULED AN APPOINTMENT AT ANOTHER DEALER. THE CONTACT STATED THAT HE CONTACTED THE DEALER AND WAS INFORMED THAT THERE WAS NO RECORD OF AN APPOINTMENT BEING SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.