NHTSA Complaint #11373835 — 2020 GMC TERRAIN

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11373835
Vehicle	2020 GMC TERRAIN
Component	VEHICLE SPEED CONTROL
Date of Incident	November 7, 2020
Date Filed	November 9, 2020
Mileage	27 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

PURCHASED NEW 2020 GMC TERRAIN W/7MILES. LEFT DEALERSHIP ON MY WAY HOME, AND WITHIN 20 MILES, RECEIVED A MESSAGE ON DASH-> SERVICE - ESC - DISMISS. CHECK ENGINE LIGHT FLASHED SEVERAL TIMES, AND THE SUV SLOWED DOWN AT LEAST 10 MILES FROM 65MILES PER HOUR. AFTER ENGINE LIGHT STOPPED BLINKING, I CONTINUES HOME AROUND 30 MILES MORE WITH NO MORE PROBLEMS. CALLED MY SALES PERSON THE NEXT DAY, AND HE DID NOT KNOW WHAT ESC WAS. (ELECTRONIC STABILITY CONTROL) HE CALLED ME BACK AND INDICTED THE VEHICLE MAY NEED A SOFTWARE UPDATE. I TOLD MY WIFE, WHY WOULD A DEALERSHIP NOT CHECK ON VEHICLE SOFTWARE UPDATES BEFORE RELEASING VEHICLES TO THE NEW OWNERS, PRIOR TO LEAVING THE DEALERSHIP. THIS IS CALLED, "BEING PROACTIVE." WE WERE ON THE HIGHWAY LEAVING THE DEALERSHIP AFTER PURCHASING THIS NEW SUV.

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