NHTSA Complaint #11373429 — 2013 FORD EXPLORER

MY EXPLORER WAS EXPERIENCING THE EXACT SYMPTOMS AND DIAGNOSIS AS IN THE RECALL 14S06 AT LOW SPEEDS THE ELECTRONIC POWER STEERING WOULD FAULT CAUSING IT TO BE MORE DIFFICULT TO STEER IN SHORT BURST IT WOULD COME AND GO AS WELL AS MAKING A WHINING SOUND. I TOOK THE VEHICLE TO THE DEALERSHIP AND THE ROOT OF THE PROBLEM ENDED UP BEING THE STEERING GEAR/RACK AND PINION IT COST ME ROUGHLY 2,000 TO HAVE IT REPLACED WHEN I QUESTIONED THEM ABOUT THIS RECALL THEY SAID MY VEHICLE DID NOT FALL UNDER RECALL 14S06 BUT MY VEHICLE HAD THE EXACT SYMPTOMS OF SAID RECALL. THIS IS EXTREMELY DANGEROUS AND CAN CAUSE A CRASH WITH INEXPERIENCED DRIVERS. ESPECIALLY WITH KIDS IN THE CAR. THE VEHICLE HAS BEEN REPAIRED AT MY EXPENSE WITH NO HELP FROM THE DEALERSHIP AS FAR AS PARTS AND LABOR COST