NHTSA Complaint #11373010 — 2017 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11373010
Vehicle	2017 FORD FOCUS
Component	POWER TRAIN
Date of Incident	November 2, 2020
Date Filed	November 4, 2020
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY 2017 FOCUS CONTINUES TO SHIFT INTO NEUTRAL PERIODICALLY WHILE DRIVING. IT HAPPENS WHILE ACCELERATING. I HAVE BROUGHT IT IN 3 TIMES FOR THIS AND FOR THE SHUDDER/VIBRATION ISSUE WITH THE TRANSMISSION. IT NEUTRAL SHIFTS AT LEAST ONCE A WEEK. FORD COULD NOT REPLICATE THE ISSUE WITH THE NEUTRAL SHIFT AND WILL NOT FIX IT. THEY WILL ALSO NOT CORRECT THE SHUDDER / VIBRATION BECAUSE EVEN THOUGH THEY CONFIRMED THE SHUDDER, IT WAS STILL "WITHIN SPEC". 2 DAYS AFTER I PICKED IT UP FROM SERVICE FOR THE ISSUES, THE NEUTRAL SHIFT HAPPENED AGAIN AND I WAS NEARLY HIT BY ANOTHER CAR. I FEAR MY FIANCE WHO DRIVES THE CAR WILL GET INTO AN ACCIDENT BECAUSE OF THESE PROBLEMS THAT FORD IS NOT CORRECTING. I HAVE ALL THE PAPERWORK FROM THE FORD DEALER THE ISSUES WERE "CORRECTED" AT.

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