NHTSA Complaint #11372809 — 2016 CADILLAC SRX UNKNOWN OR OTHER

Complaint Details

ODI Number	11372809
Vehicle	2016 CADILLAC SRX
Component	UNKNOWN OR OTHER
Date of Incident	September 1, 2020
Date Filed	November 3, 2020
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

LOW BEAM HEADLIGHTS ARE DIM AND PER DEALERSHIP NEED TO BE REPLACED. THIS IS A KNOWN ISSUE WITH CADILLAC. THERE WAS A CLASS ACTION LAWSUIT FIR THIS ISSUE. THE CUE TOUCH SYSTEM BUTTON'S ON THE CENTER ARE NOT RESPONDING/LOCKED. I AM NOT ABLE TO USE GPS, CHANGE THE TIME OR ANY OF THE SETTINGS ON THE MENU. THIS IS ALSO A WELL KNOWN ISSUE AND HAS HAD A CLASS ACTION LAWSUIT. THE DEALERSHIP ADVISED ME THAT THE RAIL CONTROL ASSEMBLY AND THE BOTH FROMT HEADLAMPS NEED TO BE REPLACED. THE TOTAL COST OF REPAIRS IS $3,126.95. BOTH IS THESE ARE SAFETY CONCERNS. THE HEADLIGHTS ARE SO DIM THAT I CANNOT SEE PROPERLY TO DRIVE THE VEHICLE AT NIGHT.

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