NHTSA Complaint #11372728 — 2019 FORD F-350

TL* THE CONTACT OWNS A 2019 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE TAILGATE UNLATCHED AFTER THE KEY FOB WAS INADVERTENTLY DEPRESSED IN HIS POCKET. THE CONTACT STATED THAT THERE WAS DAMAGE TO THE TAILGATE. THE VEHICLE WAS TAKEN TO HENRY CURTIS FORD (1120 AUTO CENTER DR, PETALUMA, CA 94952, (707) 769-2300) TO BE INSPECTED. THE CONTACT WAS REFERRED TO NAPA COUNTY FORD (570 SOSCOL AVE, NAPA, CA 94559, (707) 255-2580). THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED WITHOUT THE BOUNDARIES OF HOW THE VEHICLE WAS DESIGNED TO OPERATE. THE CONTACT STATED THAT THE MECHANIC AGREED THAT THERE WAS A DESIGN FLAW WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE DEALER CLOSED THE CASE AS PER THE MANUFACTURER'S REQUEST. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.