NHTSA Complaint #11372622 — 2016 HONDA PILOT

MY CAR DIED ON ME AT A STOP SIGN WITH THE IDLE START/STOP FEATURE WITH 50K MILES ON IT ON 12/3/2019. (ONE WEEK PRIOR, THE 'EMISSIONS SYSTEM PROBLEM' POPPED UP.) I CAME TO A STOP AT A VERY BUSY INTERSECTION. THE IDLE START/STOP KICKED IN. WHEN I WENT TO TAKE MY FOOT OFF THE BRAKE TO HIT THE GAS, MY PILOT COMPLETELY DIED ON ME. IT WOULDN'T RESTART. MY DASH LOOKED LIKE A CHRISTMAS TREE WITH ALL THE DIFFERENT LIGHTS/WARNINGS POPPING UP EVERY TIME I WOULD TRY TO START IT. MY FRIEND CAME TO JUMP IT & IT WOULD NOT START. AFTER OVER 2.5 HOURS BLOCKING TRAFFIC & 2 POLICE OFFICERS HAVING TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK, I FINALLY GOT MY CAR TO THE DEALERSHIP. FIRST DAY THEY SAID THEY HAD NO CLUE WHAT WAS WRONG WITH IT. 2ND DAY THEY CALLED & SAID THE PROBLEM WAS JUST A SOFTWARE UPDATE FOR THE IDLE START/STOP. THEY SAID IT'S A KNOWN ISSUE & THERE IS NO RECALL & THEY ARE FIXING THEM ONLY AS THE ISSUE PRESENTS ITSELF. FORWARD TO 2/21/2020. 'EMISSIONS SYSTEM PROBLEM' POPS UP AGAIN. I DROP MY PILOT OFF AT THE DEALERSHIP AGAIN ON 2/24/2020. THIS TIME THEY SAY ALL MY FUEL INJECTORS NEED TO BE REPLACED. THE NEXT DAY THEY CALL ME AGAIN TO SAY WHEN THEY GOT IN THERE, MY SEALS WERE BAD & THEY NEEDED TO REPLACE THOSE TOO. AFTER 3 DAYS, I GOT MY PILOT BACK. EVER SINCE I HAVE HAD IT BACK, MY IDLE START/STOP HAS ACTED LIKE IT WASN'T GOING TO COME BACK ON EVERY TIME I DRIVE IT & I TRY TO REMEMBER TO TURN IT OFF WHEN I GET IN MY CAR. I GO FROM THE BRAKE TO THE GAS & IT DINGS & THEN 'COLLISION MITIGATION SYSTEM PROBLEM' POPS UP & THEN GOES AWAY. 10/31/2020 DIED ON ME STOPPED AT A RED LIGHT AGAIN WITH THE IDLE START/STOP FEATURE ON. I HAD TO CALL 911 & HAVE IT TOWED TO THE DEALERSHIP AGAIN.