NHTSA Complaint #11372337 — 2020 RAM 3500

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11372337
Vehicle	2020 RAM 3500
Component	FUEL/PROPULSION SYSTEM
Date of Incident	October 24, 2020
Date Filed	October 30, 2020
Mileage	5,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WAS TOWING MY 5TH WHEEL TRAILER FROM RANCHO CUCAMONGA TO SAN DIEGO. WHEN I WAS DRIVING ON I-15, ALMOST NEARBY EXIT 15. SUDDENLY THERE IS A ERROR ON THE SCREEN , SAID 'EXHAUST BRAKE SYSTEM FAILED , ASK ME GO TO DEALER'. THEN I FOUND THERE IS NO POWER ANYMORE . I TRIED TO PRESS THE PEDAL AGAIN , STILL NO POWER. THEN I ROLLED OVER TO THE SIDE OF THE FREEWAY. WHEN THE SPEED CAME DOWN TO ABOUT 15MPH, THE ENGINE STOPPED. THEN I POOLED OVER , AND TRIED TO RESTART IT . NOTHING HAPPENED. I CAN HEAR IT TRYING TO START, BUT NO START ANYMORE. THEN I CALLED ROADSIDE DEPARTMENT TO TOW MY TRUCK AND TRAILER AWAY . IT TOOK 6 HOURS TO FIND THE TOW COMPANY, BUT STILL DIDN'T COME. THEN I PAID THE TOW COMPANY, THEN THEY CAME TO SAVE ME AND TOW MY TRUCK TO THE DEALER.

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