NHTSA Complaint #11367092 — 2017 RAM 2500

TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING AS THE VEHICLE SWERVED TO THE RIGHT. THE CONTACT MANAGED TO GAIN CONTROL OF THE STEERING WHEEL, VEER TO THE SHOULDER OF THE ROAD, SHUT OFF AND RESTART THE VEHICLE BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO CARSON DODGE CHRYSLER JEEP RAM (3059 S CARSON ST, CARSON CITY, NV 89701) WHERE IT WAS DIAGNOSED THAT THE DRIVE LINK WAS WELDED AND THE TECHNICIAN CAN NOT ADJUST THE STEERING WHEEL TO THE CONTACTS DESIRE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SEEN AT THE SAME DEALER 2 ADDITIONAL TIMES. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL WAS ALREADY COMPLETED AND TO TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.