NHTSA Complaint #11366994 — 2013 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11366994
Vehicle	2013 FORD FOCUS
Component	STEERING
Date of Incident	October 23, 2020
Date Filed	October 29, 2020
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

STEERING FAULT ALERT CAME ON WHILE DRIVING IN COMMUNITY TO PICK UP MAIL I.E APPROXIMATELY 15MPH. WENT TO FORD DEALERSHIP VIA THE HIGHWAY AND THE SAME THING HAPPENED ALMOST CAUSING A PILE UP!! THAT'S AT 60MPH! DIAGNOSTIC DONE SHOWED THE ENTIRE STEERING UNIT, GEAR, COMPUTER UNIT NEEDS TO BE REPLACED. NOT COVERED UNDER RECALL OR WARRANTY PER FORD COMPANY REPRESENTATIVE AND LOCAL FORD DEALERSHIP. COST 2146.50 OUT OF POCKET! NOT A WEAR AND TEAR ISSSUE BUT RATHER A MANUFACTURER DEFECT. SO WHY ISN'T FORD RECALLING OR EXTENDING WARRANTY?! THEY NEED TO. IT IS VERY UNSAFE AND A COMMON FIND IN THESE CARS.

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