NHTSA Complaint #11366931 — 2014 FORD TRANSIT CONNECT

THE DRIVER'S SIDE DOOR OF MY VEHICLE WILL NO LONGER LATCH. THIS PROBLEM APPEARED WITHOUT ANY PRECIPITATING EVENT, JUST ORDINARY USE OF THE DOOR. WHEN I RESEARCHED THE PROBLEM ONLINE, I SEE THAT THE FORD MOTOR COMPANY HAS RECALLED VEHICLES OF THE SAME MODEL AND YEAR WITH THIS PROBLEM. I CONSULTED A FORD DEALER ABOUT REPAIR OF THE PROBLEM AND THEY SAID THAT THE RECALL DID NOT APPLY TO MY CAR'S VIN. THEY ALSO TOLD ME THAT THEY HAD HAD A VEHICLE OF THE SAME MODEL AND YEAR IN THEIR SHOP THAT VERY DAY WITH THE SAME PROBLEM THAT WAS ALSO NOT COVERED BY THE RECALL. I FEEL THAT THIS PROBLEM VERY MUCH PERTAINS TO THE SAFETY OF THE VEHICLE, AS THE DOOR OF A VEHICLE WITH THIS PROBLEM MAY LATCH AFTER REPEATED ATTEMPTS TO SHUT IT, AND SUBSEQUENTLY BECOME UNLATCHED WHILE DRIVING. THIS IS CERTAINLY A FRIGHTENING PROSPECT. I FEEL THAT THE PROBLEM SHOULD BE ADDRESSED PROACTIVELY TO AVOID SERIOUS INJURY TO OCCUPANTS OF THE VEHICLE.